How To Find Fastag Customer ID, Check Steps To Locate

Are you planning to run errands outside the city and prefer to avoid long lines at booths before proceeding on your journey? At present, the FASTag is tackling this challenge, in addition to the inconvenience of needing to find change when it is your turn at the booth. In 2014, the National Highways Authority of India (NHAI) initiated the rollout of FASTag nationwide to facilitate electronic toll collection and ease traffic congestion at toll plazas. This technology has been implemented nationwide after undergoing trials on a select number of national highways. You can Find Fastag Customer ID online through mobile number or Car Number to find your Card Number and then you can recharge online.

How To Find Fastag Customer ID

You drive your vehicle through a toll plaza, and the FASTag has been affixed to your windscreen. As soon as you head through the toll plaza, FASTag is read and the toll is automatically deducted, thereby reducing congestion, saving you time, and enabling seamless travel on highways. In the absence of a FASTag Account, you will incur a charge of double the toll rates when you arrive at the toll plaza. The benefits of using the FASTag are not only applicable to personal vehicles but also to heavy-duty commercial trucks. Everyone needs to have a FASTag affixed to their vehicle to travel smoothly. You can Find Fastag Customer ID online on the Bank Portal using your Car Number. Otherwise, it is also written on your Fastag Card.

Fastag Customer ID

About	Fastag Customer ID
Who made the FASTag necessary in 2025?	The Ministry of Road Transport and Highways (MoRTH) made the FASTag necessary for individuals.
FASTag Customer ID	The FASTag Customer ID serves as a distinct identification number that represents you and links you to your FASTag account.
What is the method to locate my FASTag Customer ID?	Through a website or an app, using SMS or email communication.
Year	2025
Category	FASTag
Resources	https://ihmcl.co.in/fastag-user/

What are the different ways through which I can find my FASTag Customer ID?

Through the Bank’s Website or App

All FASTags are issued by authorised banks or digital wallets. When you purchased your FASTag, you either dealt with a bank such as HDFC, ICICI, or Axis Bank, or you used a digital wallet application such as Paytm or Airtel Payments Bank. Each of these issuers has its customer dashboard or mobile app that contains your FASTag details.

Let’s go through the step-by-step approach for the top FASTag issuing platforms.

HDFC FASTag:

• HDFC Bank FASTag Portal https://fastag.hdfcbank.com/ 
• Choose Retail Login, use your registered mobile number, and click OTP.
• After logging in, go to My Profile or FASTag Accounts, which shows your Customer ID along with your wallet and FASTag details.

ICICI Bank FASTag:

• ICICI FASTag Website https://fastag.icicibank.com/ 
• Simply log in to your account (either with your registered mobile number or your user ID and password).
• Go to Tag Summary and Customer ID can be found on the dashboard near your vehicle registration number. 

Axis Bank FASTag:

• Axis FASTag Portal https://etc.axisbank.co.in/ 
• Enter your registered mobile number OR your vehicle number.
• Your Customer ID will show in the Account Details section.

Paytm FASTag:

• Open the Paytm App and visit the FASTag Recharge section.
• Click on your vehicle number.
• Your FASTag Wallet ID (Customer ID) is displayed at the top of the page.

Utilising SMS or Email Communication

Another way to get your FASTag Customer ID, which usually gets overlooked, but is a very powerful method of doing it, is through your SMS inbox or the other popular means of communication, email. Most issuers send a welcome message right after FASTag is issued, which will include:

• Your Customer ID
• Tag ID
• Vehicle number
• Account summary
• Recharge instructions

Simply search previous messages (SMS and/or email) for keywords like;

• “FASTag Welcome”
• “Your FASTag is activated”
• “Customer ID”
• “Your FASTag details from ICICI/HDFC/Paytm”

Frequently Asked Questions On How To Find Fastag Customer ID